Privacy policy

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
WHAT TYPE OF DATA DO WE PROCESS?
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR DATA?
HOW LONG WILL WE KEEP YOUR DATA?
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE YOUR DATA TO US?
CHANGES TO THE PRIVACY POLICY.
INFORMATION ABOUT COOKIES

Vrio hereby informs you of its privacy policy regarding personal data. The use of the website does not imply that the user must provide any information regarding their identity, and the company cannot associate such data with a specific user. In the event that personal data is provided, such data will be collected and used in accordance with the limitations and rights set forth in the applicable regulations.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

DATA CONTROLLER of your data is:

Identity: Vrio composed of:

  • Vrio (Vrio Mobility S.L.U B73550691)
  • Vrio Mobility Europe S.L.U B05507629)
  • Postal Address: C/ Calasparra, 2, 30500, Molina De Segura, Murcia
  • Email: hr@vrioeurope.com

WHAT TYPE OF DATA DO WE PROCESS?

Depending on the products, services, or features you wish to use at any given time, we will need to process different types of data. In general, such data will include, as the case may be:

  • Your identifying information (e.g., your name, surname, language, country from which you interact with us, contact details, etc.)
  • Connection, geolocation, and browsing data (if you interact with us via mobile, for example).
  • Data regarding your preferences and interests.

Please remember that when we ask you to provide personal data in order to give you access to a feature or service of the website, some fields will be marked as mandatory, since these are data we need to provide the service or grant access to the requested functionality.

Please note that if you choose not to provide such data, it may not be possible to complete your registration as a user or for you to enjoy those services or functionalities.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will process your personal data for the following purposes:

  1. To respond to requests or inquiries made through the various channels provided on our website.

We only process personal data that is strictly necessary to manage or resolve your request and to send commercial communications, if you have authorized it.

  1. For the management of the whistleblowing channel.

We process your data to handle your report, providing adequate protection against retaliation.

  1. For the management of social media.

If you follow us or contact us through the different social networks where we are present, we will process the data you provide through them solely for the purpose of responding to your messages or comments and managing our contact list.

  1. Usability and quality analysis to improve our services (Cookies).

If you access our Platform, we will process your browsing data for analytical and statistical purposes, i.e., to understand how users interact with our Platform and thus be able to improve it. Additionally, we occasionally carry out quality surveys aimed at determining customer and user satisfaction and identifying areas for improvement.

WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it. Accordingly, we will find different legal bases depending on the following purposes:

  1. Handling information requests.

The legal basis for the processing of your data is informed consent to respond to inquiries made through the website, which implies acceptance of these conditions by the data subject, and for sending commercial communications, if authorized.

  1. Whistleblowing channel.

The legal basis is:

  • Compliance with a legal obligation.
  • When special categories of data are processed, processing will be necessary for reasons of essential public interest.
  1. Social networks.

The legal basis is informed consent to respond to inquiries made through the social network, as well as when you follow us and wish to be part of our contact list.

  1. Usability and quality analysis (Cookies).

The legal basis is the consent given on our website for the installation of the cookies deemed appropriate.

HOW LONG WILL WE KEEP YOUR DATA?

  1. Information requests.

We will process your data for as long as necessary to handle your request and for sending commercial communications, if authorized, and thereafter for 1 year.

  1. Whistleblowing channel.

The data of the person making the report, employees, and third parties will be retained in the whistleblowing system only for as long as necessary to decide whether to initiate an investigation into the reported facts.

If it is proven that the information provided, or part of it, is false, it will be deleted immediately once this is known, unless such falsity may constitute a criminal offense, in which case the information will be kept as long as necessary while judicial proceedings are ongoing.

In any case, after three months from the introduction of the data, they will be deleted from the whistleblowing system, unless they are retained to provide evidence of the system’s operation.

  1. Social networks.

We will process your data for as long as necessary to handle your request and while you remain a follower of our profile.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

Personal data will not be transferred or communicated to third parties, except in cases of legal obligation, when we obtain your express consent, or when we understand that there is a legitimate interest on our part, which will be duly communicated.

However, we inform you that we are present on the following social networks: Facebook, LinkedIn, Instagram, in order to keep our followers informed about company news and services.

You can access these social networks voluntarily through the links available on the website itself or directly on your own via your browser or installed app.

Please note that this website is not responsible for the use of data that these social networks may carry out. However, when such data is generated on the social network and results from an interaction with our official account, we will be joint controllers along with the social network.

To consent to our transfer from this website and the processing of your data, you must carefully read the privacy policy of the social network you wish to access:

Other technological services:

For data collected through the whistleblowing channel, data may be communicated to third parties when necessary for corrective measures within the entity or for processing disciplinary or criminal proceedings as applicable.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE YOUR DATA TO US?

We are committed to respecting the confidentiality of your personal data and ensuring that you can exercise your rights.

You can exercise them free of charge by sending us an email at hr@vrioeurope.com, simply indicating the reason for your request and the right you wish to exercise.

If necessary to identify you, we may request a copy of a document verifying your identity. In particular, regardless of the purpose or legal basis on which we process your data, you have the right to:

– Request access to your personal data that we hold.
– Request that we rectify the data we already have. Note that by actively providing your personal data by any means, you guarantee that it is true and accurate and you agree to notify us of any change or modification.
– Request that we delete your data when it is no longer necessary for the purpose for which we need to process it, or when we no longer have legal grounds to do so.
– Request that we restrict the processing of your data, meaning that in certain cases you may ask us to temporarily suspend processing or retain it beyond the necessary time. If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time.
– Receive the personal data concerning you that you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
– When the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, you are informed of your right to lodge a complaint with the relevant data protection authority, in particular, the Spanish Data Protection Agency:
https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

CHANGES TO THE PRIVACY POLICY.

We may modify the information contained in this Privacy Policy when we deem it appropriate. If we do so, we will notify you through various means via the Platform, or even to your email address when the change is significant for your privacy, so that you can review, evaluate, and, if applicable, object or unsubscribe from any service or feature.

INFORMATION ABOUT COOKIES

We use cookies and similar technologies to facilitate your navigation on the Platform, understand how you interact with us, and, in some cases, show you advertising based on your browsing habits. Please read our Cookie Policy to learn more about the cookies and similar technologies we use, their purpose, and other relevant information.